⦾ Most of the other departments will say that they prefer an Associate’s or Higher, except for the Entry-Level roles. ⦾ I will not be able to give you a specific percentage however, I’ve went through the number of departments I’ve been in - Sales, Customer Service, IT, Engineering, Field Operations, etc., but in all of those I can only recall where it’s a Manager or Director role where a degree is required. What percentage of Spectrum jobs require a college degree?.So for folks that are in the Customer Service Level 2 for two years, the company doesn’t prevent you from applying for a Supervisor - but in many cases, those who applied for the role, have already completed Customer Service Level 4, they’ve finished all their courses, and they’ve already moved over to Quality Assurance or something like that … so your internal competition tends to be as strong as you coming in externally, because you are competing with everybody who has the same and higher skills. ⦾ The key here is, once you get to Customer Service Level 4, that’s where you can start applying for let’s say a Floor Coach - which is lower than a Supervisor or you can decide whether you want to move over to the Quality Assurance Department, another department - but those are not internal progression roles. During your tenure, you do get merit increases but your bigger jumps in pay come as you complete the industry courses that we pay for and have you assigned to, so it’s really up to you where you go. For example, in customer service – there are 4 levels of customer service. ⦾ There will be courses that you are required to take to move up. Once you go onboard, and generally after 6 months you go on an internal career progression. It didn’t have to be from a call center and you don’t need to have a tech background. ⦾ In fact, the customer service job posting only says you need 6 months of experience working with customers. ![]() ![]() If you are looking to go into another department, do you offer training for that? Suppose you come in as a Customer Service Representative, with minimal experience from at least 6 months to 1 year.Below are Q&A’s that a recruiter has answered on behalf of the job seekers.
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