Enter the administrator password and click Yes. If Use Printer Offline is greyed out, click Open As Administrator. Right-click your Brother machine's icon > See what's printing > Printer > Use Printer Offline (Make sure no check mark appears next to this setting.) To check your Brother machine's status, hover your mouse pointer over its icon and wait for the information pop-up to appear. If you use Windows 11 or later, go to Section 2. When you have completed the checks in this section, try to print. Enter a password for an administrator and click Yes. If Cancel All Documents is greyed out like above, click Open As Administrator. Right-click your Brother machine's icon > See what's printing > Printer > Cancel All Documents. If you still cannot print, go to Section 2. If any print job in the queue, click > Cancel all. Select your Brother machine, and then click Open print queue. If the check mark is not on your Brother machine, right-click your Brother machine's icon and select Set as default printer.Ĭlick Start > Settings > Bluetooth & devices > Printers & scanners. > Click here to see how to open the Control Panel.Ĭlick Hardware and Sound > Devices and Printers. Type "Control Panel", and then press the Enter key. If your machine is selected, but you cannot print, go to Step 1.4. Make sure your Brother machine is selected to print in your application. To check whether your Brother machine is set as the default printer: The screens and instructions may differ depending on your operating system and your Brother machine. > You can find the latest Online User's Guide or Basic User's Guide or User's Guide in the Manuals section.ġ.3 Make sure your Brother machine is set as the default printer Clear them first and then try to print.įor more information about error messages, see the Online User’s Guide or Basic User's Guide or User's Guide. Printing errors, such as " Paper Jam" or " Ink/Toner Empty", may not allow you to print. If the machine's screen is displaying printing errors If the machine is unresponsive even though you tried to turn it on and off, contact your Brother dealer.ġ.2 Make sure your Brother machine's screen displays no errors If it does not, then check that it is plugged into a working socket and any power switches are turned to ON. Press any button on the machine to see if it wakes from Sleep Mode. The machine is not turned on or is in Sleep Mode. Make sure your Brother machine is turned on and its screen displays no errors.ġ.1 Make sure your Brother machine is turned on If not, click here to set up your Brother machine. Make sure you have set up your Brother machine already.
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